Privacy Policy & Terms

Moore Comfort Home Care LLC – Privacy Policy & Messaging Terms

Effective Date: May 29, 2026

Moore Comfort Home Care LLC is committed to protecting the privacy and confidentiality of our clients, caregiver applicants, and active employees. This policy outlines how we collect, use, and safeguard personal information within our organization, alongside our official messaging program rules.

1. Information Collection and Use

We collect personal details (such as names, email addresses, and mobile phone numbers) that you voluntarily provide to us when inquiring about care services, applying for employment via hiring platforms (e.g., Indeed, CareerPlug), or during internal operational onboarding. This information is utilized strictly to facilitate care coordination, dispatch scheduling updates, send interview reminders, and maintain direct administrative communication.

2. Strict Data Sharing Protection (SMS Compliance)

• We do not transfer consumer data to any external organizations under any circumstances. We maintain administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of personal information. Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

3. Moore Comfort Home Care LLC Messaging Terms and Conditions

1. The messaging program includes conversational and informational message types only (including care coordination, schedules, and employee staffing updates).
2. You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, you will no longer receive SMS messages from us. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] .
4. Carriers are not liable for delayed or undelivered messages.
5. Message frequency varies. Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

4. Contact Information

If you have any questions regarding this policy or wish to review your data preferences, please contact our administrative team at:

• Email: [email protected]
• Phone: (757) 603-4190